Privacy Policy

Introduction

faceitie is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our competitive engagement platform designed for game studios, publishers, and esports organizers.

Information We Collect

Personal Information

• Account registration details (username, email address, password)
• Profile information (display name, avatar, gaming preferences)
• Contact information for tournament organizers and publishers
• Payment information for premium features (processed securely through third-party providers)

Gaming and Platform Data

• Match results, statistics, and performance metrics
• Tournament participation history and achievements
• Community challenge engagement and progress
• Platform usage patterns and feature interactions

Technical Information

• Device information (operating system, browser type, device identifiers)
• IP address and location data
• Log files and usage analytics
• Cookies and similar tracking technologies

How We Use Your Information

Platform Operations

• Providing and maintaining our competitive engagement services
• Processing tournament registrations and match results
• Facilitating community challenges and player retention tools
• Enabling communication between players, organizers, and publishers

Service Improvement

• Analyzing platform performance and user engagement
• Developing new features and enhancing existing functionality
• Personalizing user experience and content recommendations
• Conducting research to improve esports engagement solutions

Communication and Support

• Sending important platform updates and notifications
• Providing customer support and technical assistance
• Responding to inquiries from game studios and publishers
• Delivering promotional content (with your consent)

Data Sharing and Disclosure

With Your Consent

We may share your information with third parties when you explicitly consent, such as when participating in tournaments sponsored by game publishers or joining community challenges.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including hosting services, payment processors, analytics providers, and customer support tools. These providers are contractually bound to protect your data.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of faceitie, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and protocols
• Secure data centers with physical and digital safeguards
• Employee training on data protection best practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage users to take precautions when sharing personal information online.

Your Rights and Choices

Account Management

• Access and update your profile information at any time
• Download your personal data and tournament history
• Delete your account and associated data
• Control privacy settings and data sharing preferences

Communication Preferences

• Opt out of promotional emails and marketing communications
• Customize notification settings for tournaments and challenges
• Manage cookie preferences through your browser settings

Data Portability

You have the right to request a copy of your personal data in a structured, machine-readable format, allowing you to transfer your information to another service if desired.

Cookies and Tracking

faceitie uses cookies and similar technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Ensure platform security and prevent fraud

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account information: Retained while your account is active
• Tournament and match data: Retained for historical records and statistics
• Support communications: Retained for 3 years after resolution
• Analytics data: Aggregated and anonymized after 2 years

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

International Data Transfers

faceitie operates globally and may transfer your personal information to countries outside your residence. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data during international transfers.

Children's Privacy

Our platform is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify users of significant changes through email or platform notifications. Your continued use of faceitie after policy updates constitutes acceptance of the revised terms.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: